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Patient Registrar Titusville, FL

Patient Registrar

Full Time • Titusville, FL
Department:
Patient Registration

Schedule/Status:
Varies; Full Time

Standard Hours/Week:
40

General Description: 
This position reports to the Patient Access Manager/Supervisor. The Patient Registrar is responsible for promoting and demonstrating Parrish Healthcare’s Culture of Choice®; patient registration. Interviews patients for all pertinent account information and verifies insurance coverage. Responsible for collecting patients’ financial responsibilities at time of registration.

Key Responsibilities:
  • Interview patients, his or her relatives, or other responsible individuals at assigned workstation or at bedside to obtain all necessary account information. Bed-side registration performed utilizing carts/computers on wheels 
  • Welcome patients and family members in a professional manner, following AIDET guidelines in all interactions in order to provide exemplary Customer Service. 
  • Search MPI completely and assign the correct medical record number. Notify HIM for any duplicate unit numbers 
  • Ensure charts/patient accounts are completed and accurate 
  • Verify insurance benefits and determines pre-certification/authorization status via online or other resources. If pre-certification/authorization/notification of admission is required and has not been obtained, initiate via on-line or phone call. - Enter all information and authorization/referral numbers into the registration system. 
  • Understand/explain policies regarding services, pricing, insurance billing, and payment of account. Request full or partial payment for services rendered according to collection policies. 
  • Assign Insurance Plans accurately 
  • Ensure that all necessary signatures are obtained for treatments, release of medical information, assignment of insurance benefits, and payment for services from legal responsible parties. 
  • Obtain copies of necessary identification and insurance cards. 
  • Answers any questions and explains policies clearly regarding services, pricing, insurance billing, and payment of account. Request full or partial payment for services rendered according to collection policies. 
  • Follow all guidelines set forth in the Cash Handling Policy
  • Process patient charts according to paperwork flow needs 
  • Contact the nursing staff for emergency medical needs and answer patient and visitor questions 
  • Cross-trained to register patients in any registration area 
  • Work with physician offices and ancillary departments, providing information when necessary or forwarding relevant document
  • Retrieve orders from the electronic fax order system and scan appropriately into the EMR system (Meditech/Athena) 
  • Escort patient to his/her destination or refers patient to an available transporter 
  • Activate all pre-registered patients that have reported for service 
  • Meets/exceeds performance expectations and completes work within the required timeframe. (7 registrations per hour) 
  • Practice and adhere to the “Code of Conduct” philosophy and “Mission and Value Statement” 
  • Successfully complete annual net learning modules and other assigned classes by established deadlines 
  • Follow EMTALA, HIPAA and other regulatory guidelines 
  • Proactively identify problems and safety issues within the department and the hospital which place any patient, visitor or staff member at risk of injury 
  • Reports any medical errors or safety concerns within the organization utilizing the hotline, RL or through direct report to Supervisor/Manager or Director 
Formal Education:
  • High School Diploma or GED required.
Work Experience:
  • 1 year to < 2 years related experience required.   
Required Licenses, Certifications, Registrations:
  • N/A




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